Returns Supervisor – Temp-to-Hire

Location: Plainfield, IN
Schedule: Monday-Friday, 8:00 AM-4:30 PM + overtime as needed
Salary: $50,000-$55,000 per year
Job Type: Temp-to-Hire

About the Position

We are hiring an experienced Returns Supervisor / Warehouse Supervisor to lead daily returns operations in a fast-paced warehouse and distribution environment.

This position will oversee a team of up to 20 associates and ensure inbound returns are processed accurately, efficiently, and within required deadlines. The ideal candidate is highly organized, detail-oriented, data-driven, and comfortable coordinating with Customer Service, Operations, and warehouse leadership.

Bilingual English/Spanish is required.

Experience with RMA processes, returns processing, WMS/OMS systems, RF scanners, inventory, and warehouse operations is highly preferred.

What You’ll Do

• Lead and support a team of up to 20 warehouse associates within the Returns Department.
• Oversee the daily processing of inbound returns and ensure production goals are consistently met.
• Develop and implement strategies to ensure all returns are processed in a timely manner.
• Monitor daily workload, productivity, and department performance.
• Work closely with Customer Service to ensure returns are processed daily.
• Locate and prioritize HOT return requests using tracking numbers and move them forward for processing.
• Follow customer-specific instructions and ensure all returns are processed according to established procedures.
• Report all nonconformance, discrepancies, and operational issues to leadership.
• Work closely with leadership as SOPs (Standard Operating Procedures) are developed and updated for individual clients.
• Help organize and improve the flow of the returns area as business needs change.
• Track labor hours as needed for invoicing specific clients.
• Work with Customer Service on invoicing and billing inquiries.
• Use RF scanners to process returns and complete inventory put-away after returns are processed.
• Support inventory accuracy and proper product placement.
• Monitor RMA activity and ensure returns are properly documented and processed.
• Report issues as they arise and take ownership of resolving departmental challenges.
• Promote a strong warehouse safety culture and lead by example.
• Work closely with other supervisors and departments to ensure smooth warehouse operations.
• Maintain strong communication between Returns, Customer Service, Inventory, and other warehouse teams.
• Meet daily production goals, deadlines, and customer requirements.
• Work independently with minimal supervision.
• Support extended hours during peak season as needed.
• Report directly to the General Manager.

What We’re Looking For

• 5+ years of experience in a warehouse or distribution environment.
• Previous supervisory or team leadership experience.
• Experience leading teams of up to 20 associates.
• Bilingual English/Spanish is required.
• Experience with WMS (Warehouse Management Systems) and OMS (Order Management Systems).
• Experience using RF scanners.
• Experience with inventory put-away and warehouse inventory processes.
• RMA and returns processing experience is highly preferred.
• Experience working with Customer Service, billing, invoicing, or client-specific requirements is a plus.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities and meet daily deadlines.
• Strong communication and leadership skills.
• Data-driven and comfortable tracking labor, productivity, and department performance.
• Strong sense of urgency and ownership.
• Ability to identify problems and take action without waiting for direction.
• Ability to work independently with minimal supervision.
• Strong understanding of warehouse safety practices.
• Ability to work effectively with other supervisors, warehouse associates, and leadership.
• Customer-focused mindset with the ability to follow detailed client requirements.
• Willingness to work extended hours during peak season.

Why This Opportunity?

This is a great opportunity for an experienced Returns Supervisor, Warehouse Supervisor, Inventory Supervisor, Returns Manager, or Distribution Supervisor who enjoys leading teams and improving warehouse processes.

You will have the opportunity to take ownership of the Returns Department, improve workflow, work directly with leadership, and help build efficient processes for multiple clients.

Temp-to-hire opportunity with a competitive $50K-$55K salary range.

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