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OBJECTIVE:Your primary responsibility will be to address the service needs of Metal Supermarkets’ customers, interacting through a variety of communication tools, including telephone, email, social media and in-person business. You will be responsible for in-store sales and customer service, business development, as well as aggressively pursuing new customers promoting our products and services. The ideal candidate understands and supports sales targets, is solutions driven and conducts him/herself in a professional, friendly manner. You foster a team attitude aimed at maintaining effective customer relations. WHAT ARE WE LOOKING FOR? THE RIGHT FIT!
POSITIVE INTERACTIVE / PEOPLE SKILLS – You love to help & work with the public
CUSTOMER FOCUSED – You quickly understand the needs of others
JUST SAY YES ATTITUDE – You have a positive, solutions driven attitude
MOTIVATION & ENTHUSIASM – You love to keep busy
ATTENTION TO DETAIL – You understand details make a difference
ORGANIZATIONAL SKILLS – You know where to find just what you’re looking for
TIME MANAGEMENT SKILLS – You can move between multiple tasks quickly & effortlessly
PROBLEM SOLVING ABILITIES – You have the answers, and if not, you seek to find them
Provide consistent, superior customer service; ensuring all customer needs are identified and addressed; always maintaining a high customer satisfaction
Acknowledge and respond to web and email submitted quotes requests
Develop and manage relations with key accounts, including quote follow up
Build sustainable relationships and trust with customers through open and interactive communication
Manage quotes, quote follow up and customer service to build a repeat customer base
Assist Customer Service with walk ins and order preparations during peak periods
New account research and prospecting, build pipeline of opportunities; outbound prospecting and warm calling
Review and monitor dormant customers, following up when necessary
Receive, identify and stock incoming materials as per receiving procedures
Achieve sales and budget targets through inventory control; gross margins and budget management
Sales Acumen
At least one year of proven sales experience
Computer skills, such as MS office, etc., a definite asset
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