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Lingo Staffing is hiring for Game Support Members who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamers and mobile game enthusiasts. As a Game support Member, you will be the first point of contact for players.
Pay rate: $12.00/hr
Shift: M-F open availability
100% remote
Your role:
· Resolve player concerns.
· Supports game players via email, forums, chat, ingame and social media channels.
· Identify player needs, clarify information, research every issue, and provide solutions and/or alternatives
· Give accurate and real-time responses to player inquiries via email and live chat
· Keep accurate detailed notes per intake
· Offer inputs and player behavior insights based on interactions to Support team
· Escalate issues to appropriate teams when necessary
Qualifications:
· Knowledge and passion for games and mobile games (especially MMO, RPG) is a must
· Experience using various Operating Systems and documenting tools
· Excellent typing speed, verbal and spoken English skills
· Good comprehension and documentation skills
· Ability to maintain poise and a professional attitude during periods of high complaint volume
· Ability to communicate effectively and professionally with others, from customers to coworkers
PLEASE CALL 512-879-4900 if interested Must have own computer and work station @ home.
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