Lingo Staffing is hiring for a Medical Documentation Procurement agent in the North Austin area. Schedule: Mon-Fri 8a-10pPay rate: $15/hr ESSENTIAL DUTIES
Make high volume outbound calls daily
Accurately performs each step in the process from order to ship. This includes initial engagement and customer intake, data entry to build the order, insurance verification, prior authorization as needed, gathering, and verifying proper documentation and completing the shipping process
Consistently ensures compliance with established regulatory requirements and department and Company standards and procedures
Effectively communicates with healthcare professionals and customers to provide updates on patient order status with the overall objective of building professional relationships
In accordance with department policy, thoroughly note accounts when action is required/taken and/or upon each completed or attempted contact
Expedites service in situations requiring urgent attention as determined by management
Provides patients with a comprehensive explanation of required documents and explains how to complete required documents, as necessary
Identifies opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer’s experience
Maintains appropriate level of communication and confidentiality
Performs all other duties as assigned, which may vary at any time with or without notice
REQUIRED SKILLS
Excellent interpersonal skills
3 months call center experience is required
Proficient with MS Office products
Medical experience is helpful. Medical office, etc.
Knowledge of medical supplies helpful
Strong organizational skills and the ability to efficiently make a high volume of outbound calls daily
Attention to detail and ability to follow proper processes and procedures with care
Ability to simplify information and communicate effectively, verbal + written
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