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Posted: 07/28/20252025-07-282025-11-15Employment Type:Contract to PermIndustry:Light IndustrialJob Number: 49175303-1Pay Rate: $28.00 / hourOffice: Staff NC - Charlotte
Job Description
Job Title: Service Account ManagerLocation: CharlotteJob Type: Full-timeBase Salary: 58,000 to 62,400/year We're looking for a friendly and proactive Service Account Manager.
Duties and Responsibilities:
Coordinate customer projects with the customer and internally.
Understand customer needs and capabilities
Ensure project fulfillment tasks are completed accurately and timely
Track issues, escalations and resolution
Enter customer requests, quotes and supporting documentation in our ERP system.
Process customer orders in our ERP system.
Work with engineers to bid projects to customer specifications.
Work with logistics and procurement teams to meet project delivery and customer needs.
Travel, as needed, to customer sites to coordinate projects, ensure successful installation and close-out projects.
Follow SOP’s and workflows.
Support the company’s values and strategic goals.
Qualifications:
Bachelor's degree or equivalent experience required.
2+ years experience handling basic project coordination tasks (planning, coordinating of projects and delivering excellent customer support) required.
Experience with Microsoft Office and ERP systems required.
Experience working with manufacturing industry customers preferred.
Outstanding verbal and written communication skill- good consultative sales ability.
Strong organizational and time management skills and ability to handle multiple tasks at once.
Strong attention to detail.
Preferred Qualifications:
Technical understanding of packaging machinery and the packaging industry.
German language skills a plus.
Ability to read machine schematics and detailed technical documents.
Technical understanding of machine function principals.
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