Lingo Staffing is hiring for a Enrollment Specialist in the North Austin area. Schedule: Mon-Sat 9a-8pPay rate: $16/hr ESSENTIAL DUTIES:
Make high volume outbound calls daily
Handle small volume of inbound calls
Engage members as you introduce and explain a Wellness program.
Assist members will the enrollment process by showing them how to download, set up, and use the phone app
Overcome objectives while maintaining a friendly tone and showing empathy. Build rapport with prospects who have multiple chronic health conditions
Meet all call center and metric adherence experience.
Consistently ensures compliance with established regulatory requirements and department and Company standards and procedures
In accordance with department policy, thoroughly note accounts
Maintains appropriate level of communication and confidentiality
Performs all other duties as assigned, which may vary at any time with or without notice
REQUIRED SKILLS:
Excellent interpersonal skills
Ability to quickly build rapport with prospective members over the phone
Tech savvy and communicative - able to verbally guide non tech-savvy individuals through installing and using a phone app
Capable of effectively overcoming objections and conveying benefits to a population base that will benefit from the health rewards program
Self-motivated - able to stay motivated through a high volume of calls (80+ daily) with some periods of the year having a much lower call connection rate than others
Positive attitude and empathy for member needs
Strong organizational skills and the ability to efficiently make a high volume of outbound calls daily
3+ months call center experience
Proficient with MS Office products
Medical experience is helpful.
Attention to detail and ability to follow proper processes and procedures with care
Ability to simplify information and communicate effectively, verbal + written
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