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Customer Service Representative

Barberton, OH 44203

Posted: 06/20/2023 Employment Type: Permanent Industry: Administrative Job Number: DH869446620 Pay Rate: $40,000 / year

Job Description

Job description
  • Industrial Customer service Rep Metal, Steel, Paper, or Rubber

40-45K Salary based on experience.

Direct hire

85% paid benefits

Excellent work environment

Customer Service Assistant. Barberton, Ohio,

Motivated Customer Service Representative to join a rapidly growing team.

The Customer Service Assistant is responsible for supporting the Sales and Customer Service teams.

· Having excellent administrative skills

· Capable of supporting multiple projects with competing priorities.

· Attention to detail,

· Ability to thrive in a dynamic work environment.

· Excellent communication skills are necessary.

· Working together with the operational team to achieve the best service rate and express improvement proposals regarding the organization, working method and tools used.

  • 3-year customer service and sales procedures
  • Software (Outlook, Excel, Word)
  • Can work well with customers as well as within the sales department and other departments of the company.
  • Mechanical Or Industrial Engineering
  • Industrial Customer service experience a must,

Metal, Steel, Paper, or Rubber industry would be a plus.
  • Bachelor's degree or equivalent with experience
  • Bilingual would be a plus.
  • Ability to read/interpret technical drawings a plus.
  • Marketing skills would be a plus.


1. Support
  • · Sales,
  • · Customer Service,
  • · Marketing
  • · Shipping Teams,
  • · Logistics teams

2. Liaison between company and customer
  • · Interface between customers and various internal departments
  • · Sales and after-sales service communication and e-mail contact with customers
  • · Managing and answering various questions from customers and prospects
  • · Provide transparent and proactive communication to customers regarding delivery times and progress.
  • · Follow-up and processing of orders, including feedback to customers.
  • · Cooperation with the Production team to ensure they have all relevant information required.

3.Commercial administrative work
  • · Customers database, proposals, reminders, follow-up of deadlines, technical information, and progress tracking of jobs.
  • · Extensive use of specific IT systems (internal ERP)
  • · Document management



Meet Your Recruiter

Dawn Harp

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