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Cover VA 8/12 CSR Req: MAXJP00029958

Richmond, VA 23225

Posted: 07/10/2024 Employment Type: Contract Industry: Clerical Job Number: MC89458779 Pay Rate: $17.46 / hour

Job Description

Lingo Staffing is hiring English and Bilingual Call Center Representatives for a government contract assisting candidates with enrolling in Medicaid Health Insurance.
PAY: $17.46/hr for English speakers and $18.46/hr for Bilingual Spanish to English speakersJOB DESCRIPTIONAnswer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
 - Track and document all inquiries using the applicable systems.
 - Complete associated tasks according to the established guidelines.
 - Track and document all inquiries using the applicable systems.
 - Meet Quality Assurance (QA) and other key performance metrics.
 - Facilitate the fulfillment of caller requests for materials via mail, email, or download.
 - Transfer/refer consumers to appropriate entities according to the established guidelines.
 - Escalate calls or issues to the appropriate designated staff for resolution as needed.
 - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

SHIFT: 5 weeks of training Monday - Friday 8AM - 4:30 PM (No time can be missed during training.) Regular shift 8AM – 4:30PM (There may be overtime until 6pm.)
  • Fluent in English, Spanish or BOTH
  • MUST reside within 50 miles of Richmond, VA
  • All of the equipment is provided.  (Equipment must be returned upon completion of the job.)
  • 2 years of consecutive call center experience is required.  Previous healthcare customer service experience is a PLUS!
  • High school diploma or the equivalent.
  • Ability to work on moderately difficult assignments, requiring judgment in resolving issues.
  • Ability to pass background check.
If interested, apply with your resume and complete contact information.   

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