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Posted: 06/05/2026Employment Type:Temp/Temp to HireIndustry:AdminJob Number: 29495Office:
Job Description
Lingo Staffing is seeking a Customer Resolution Specialist int he North Austin area Pay: $16/hr
Schedule: Full-Time
Location: Onsite Position Overview We are seeking a customer-focused, adaptable, and empathetic Customer Resolution Specialist to join our team. In this role, you will serve as a trusted partner in resolving complex customer concerns while delivering exceptional service and support. You’ll help customers navigate issues with clarity, professionalism, and care—ensuring every customer feels heard, valued, and respected.
This is a fast-paced role where priorities can shift daily, so flexibility, strong communication, and problem-solving skills are essential. Key Responsibilities
Communicate clearly and professionally with customers over the phone and through email
Manage a daily queue of escalated customer concerns with urgency, sound judgment, and attention to detail
Resolve customer issues related to retention and repeat caller concerns
Provide guidance, support, and tailored solutions based on customer needs
Follow up with customers through callbacks and email communication to ensure resolution
Adapt quickly to shifting priorities and changing business needs
Qualifications
1–3 years of customer service experience with strong written and verbal communication skills
Proven ability to successfully de-escalate customer concerns and work issues through to resolution
Experience handling escalated customer grievances in a professional and empathetic manner
Ability to work with potentially vulnerable customers while maintaining a high standard of customer care
Comfortable working in a fast-paced environment with frequently changing priorities
Positive attitude toward giving and receiving feedback with a strong desire for continuous improvement
Customer-first mindset with a commitment to delivering quality outcomes
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