Posted: 04/14/2026Employment Type:Temp/Temp to HireJob Number: 28877Office:
Job Description
Bilingual Customer Service Representative (Remote Opportunity, Must live in Virginia) - $16.50/hour – Roanoke, VA Shift: 2:00pm-10:15pm Monday-Friday; Rotating weekends *May require some holidays and overtime hours* Type: Contract to Perm Pay: $16.50/hour Location: Roanoke, VA Industry: Customer Service
Lingo Staffing is hiring a Customer Service Representative to support a contact center serving residents across Virginia.
This is an excellent opportunity for candidates with strong customer service and call center experience who are passionate about helping others, providing solutions, and working in a fast-paced, service-driven environment. Key Responsibilities:
Provide information and referral services to individuals via phone, text, and email
Conduct brief needs assessments to determine appropriate resources and services
Research statewide resources using databases and provide accurate, detailed information to individuals seeking assistance
Maintain accurate contact records and documentation within the system
Meet monthly service metrics and individual performance goals
Conduct outbound follow-up to measure customer satisfaction and ensure program goals are met or exceeded
Participate in ongoing training and attain AIRS certification upon eligibility
Assist with Council of Community Services programs and additional projects as needed
Perform other duties as assigned
Requirements:
Bilingual (English/Spanish) required – must be fluent in both verbal and written communication
Position requires candidates to be a Virginia resident
At least two years of experience in a contact center or health and human services-related field
Strong customer service skills
Ability to work in a fast-paced, virtual contact center environment
Flexible schedule, including availability for nights, weekends, and holidays
Excellent written and verbal communication skills
Strong technical and computer skills with the ability to learn contact center software
Ability to work independently in a remote or work-from-home environment
Screening:
Candidates may be asked to complete client-specific screenings, such as background checks
Why Work With Us?
Competitive and weekly pay
Opportunity to grow with a mission-driven organization
Ready to advance your career in Lynchburg, Virginia? Discover exciting job opportunities in this vibrant city nestled in the heart of the Blue Ridge Mountains. With a rich history, stunning natural beauty, and a thriving arts and dining scene, Lynchburg offers a unique blend of Southern charm and modern amenities. Explore job listings in this area known for landmarks like the Lynchburg Museum, the Academy Center of the Arts, and the Lynchburg Hillcats baseball team. Embrace a career in an area celebrated for its community spirit, outdoor recreation at James River Heritage Trail, and delicious Southern cuisine. Start your journey to professional growth and fulfillment in Lynchburg, VA today!
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